Safeguarding-Behaviour Intake Coordinator - Afghanistan

CONTEXT  

The MSF presence in Afghanistan is structured as a single representation for all Operational Centers (OCs), following the agreement made when MSF reopened activities in 2009. The Operational Centre Brussels (OCB) led the reopening and continues to coordinate alongside OC‑Amsterdam, OC‑Paris and OC‑Barcelona. MSF currently runs eight projects in Kabul (coordination), Kunduz, Khost, Helmand, Kandahar, Herat, Bamyan, Nangarhar, and Mazar‑e‑Sharif, with approximately 134 (international) mobile staff, more than 3900 country-based staff, and over 600 incentive staff. 

The country management set‑up consists of one Country Representative (CR), supported by four Heads of Programme (HoPs), each responsible for the daily operations of their respective OC, in close collaboration with a Country Medical Coordinator (MedCo) and a country-based Deputy Country MedCo. The CR is the final decision‑maker for security, representation and communication for the whole programme. 

As the Safeguarding-Behaviour Intake Coordinator, you will be based in Kabul and work in a context marked by sensitivities. The complexity of the environment, combined with fast‑changing political dynamics and security constraints, poses risks for MSF as an organisation (incl. security, perception, ethical, medical, and financial risks) as well as for MSF staff, patients, caretakers, and community members participating in MSF activities.  

 You will be under the hierarchical supervision of the CR (or designated stakeholder) and under the functional supervision of the Intersectional Platform on Behaviour (IPOB) through the OCB Case Management Manager. You will act as the primary liaison between the programme and Behaviour and Safeguarding (SG) Units across various OCs, ensuring consistent follow-up and closure of cases 

You will closely collaborate with the Safeguarding Coordinator in Afghanistan (who works on prevention), the HR Coordinator, other members of the Coordination Team, the Heads of Programme from each OC, and the Project Coordinators. You will coordinate and monitor the work plan of any team members under your responsibility. 

 MAIN RESPONSIBILITIES 

• Lead the design, implementation, and continuous improvement of a unified reception and intake mechanism for complaints, alerts, and safeguarding concerns across all projects, ensuring effective coordination with Kabul-based teams and relevant operational stakeholders 

• Provide strategic oversight for the safe, consistent, and confidential documentation of abuse incidents and concerns across the programme, ensuring compliance with data protection requirements and serving as the principal liaison with the relevant Behaviour or Safeguarding (SG) Unit 

• Coordinate with Case Management Teams across the respective OC, under the lead of the OCB Case Management Manager, to establish harmonised Standard Operating Procedures (SOP) for case intake, triage, escalation, and referral, while ensuring timely and responsive support for affected individuals 

• Coordinate the referral of cases to OC SG and Behaviour Units for assessment and investigation, ensuring clear accountability, appropriate follow-up, and effective communication between all parties 

• Act coordination point between case management and key organisational functions, including Legal, Duty of Care, HR, Finance, SG, and other relevant departments, particularly for matters that fall outside the scope of SG or Behaviour Units 

• Facilitate senior-level consultation and technical decision-making under the supervision of OCB Case Management Manager on complex intake and referral matters, supporting coherent organisational responses across prevention, awareness, risk mitigation, and response activities 

• Provide technical leadership, mentoring, and coaching to line managers and relevant stakeholders throughout the different phases of the intake process, ensuring consistent application of the IPOB Standards for Case Management 

• Promote organisational learning and accountability by identifying systemic trends, coordination gaps, and areas for improvement, and by recommending measures to strengthen case intake, referral pathways, and cross-functional collaboration 

• Represent the case intake and coordination function in relevant programme and operational forums, providing analysis, strategic advice, and updates to support informed management decision-making 

Reception and Intake:    

• Monitor and acknowledge all requests / alerts / complaints received via the existing channels of reporting (email, WhatsApp, etc.) within 24-48 hours   

• Maintain a clear record and database of all incoming requests/ alerts/ complaints assigning each a reference  

• Assess whether minimum intake criteria for each request/ alert/ complaint are met and highlight any missing information or additional details that may be needed   

• Establish implications if any on the legal scope of the complaint based on the contract of the concerned parties  

• Undertake an initial risk assessment for all parties and preliminary investigation assessment concerned and for MSF and in consultation with the Case Management Manager establish a risk-based prioritization of allegations   

• Engage complainant and/ or reporter when clarification of complaint details is required, ensuring confidentiality. Document all relevant intake information, including collected evidence, for preliminary assessment of allegations. Gather additional information, if needed, to evaluate relevance and credibility of the complaint   

• Produce high-quality case assessments in line with MSF standards, ensuring compliance with Intake SOPs. This includes documenting minutes of interactions with complainant and other informants, as well as providing justifications for case closure or referral   

• Inform complainant of the decision to investigate or refer, prior to obtaining their consent   

• Perform regular reports and provide statistics on cases reported, typology, cases closed and referred at intake and cases retained for investigation 

• Participate in Case Management Team meetings and conduct case investigations when requested by the Case Management Manager  

• Ensure adherence to the key principles of (1) Do No Harm, (2) Zero Tolerance, (3) Survivor-Centered Approach, and (4) Confidentiality at all times and as far as possible  

Archiving and Data Protection   

• Ensure all incoming alerts and complaints are properly documented, incl. files, attachments, and other necessary materials, and are securely filed and archived in the backup drive   

• Implement and adhere to all measures, precautions, and instructions required by the MSF Data Protection Policy   

• Ensure IT protection systems and measures mandated by the IT department are implemented, reviewed, and monitored, highlighting any risks to the Behaviour or SG Lead(s) as necessary   

Support to the Behavioral/ Ethical Committee   

• Provide punctual IT access and support, incl. access to additional information, as needed by members of the Ethical Committee    

Other tasks   

• Contribute to the ongoing development of case management practices in collaboration with the Case Management Team within the Safeguarding Unit  

• Participate in the development and improvement of the case management guidelines and Intake Standard Operating Procedures  

• Participate in the development of training material on case management  

• Participate in the development, implementation of the reporting mechanism line  

REQUIREMENTS 

Education & Experience 

• Bachelor's degree in Human Rights, HR, Law, Business Economics, Accountancy, Supply Chain Management, or an equivalent combination of education and professional experience 
• Certification as an investigator (e.g., CHS Tier 3, CFE, CFF, CPA, CCEP, or equivalent) is mandatory 
• Minimum of 3 years’ experience in international administrative investigations, preferably within the humanitarian or aid sector is mandatory 
• Previous experience with MSF or another INGO is a strong asset 
• Demonstrated experience conducting investigations into Sexual Exploitation, Abuse and Harassment (SEAH), abusive conduct, inappropriate behavior, and other workplace misconduct allegations 
• Experience interviewing complainants, survivors, witnesses, and subjects of complaints using a survivor-centered and culturally sensitive approach 
• Experience advising on investigation-related risks and developing appropriate risk mitigation measures, particularly in cases involving abuse allegations 
• Experience gathering, analyzing, and examining forensic, financial, and electronic evidence is an asset 
• International experience as a Project Coordinator or in a similar programme-based role is an asset 
• Experience in designing and delivering training, awareness-raising initiatives, and capacity-building activities related to investigations, safeguarding, and workplace conduct is an asset  

 Competencies 

• Strong computer literacy (Microsoft 365 tools) 

 Languages 

• Proficiency in English, both written and spoken, is mandatory 

• Good knowledge of Arabic, Dari or Pashtun or other local languages is an asset 

 CONDITIONS 

• Expected starting date: As soon as possible  

• Location: based in Kabul, Afghanistan 

• Contract type: fixed-term contract – full-time 

• Contract duration: 12 months 

• Mobility: at least 80% of project visits within the country  

• Salary according to MSF salary grid 

• The contractual terms and salary will be established according to the official residence of the selected candidate and in compliance with the standard MSF function and salary grids 
• Not a family position 

• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment 

• Adhere to the MSF Behavioral Commitments 

 Deadline for applications: 4th of October 2026 

 Female applicants are strongly encouraged to apply 

 How to apply? 

➢ Submit your application via the 'Apply here' button on the vacancy page 

➢ You will be directed to the online application form for this position 

➢ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter, in PDF format ready to upload 

 Only shortlisted candidates will be contacted. 

 MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. 

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